At Certain Shop, customer satisfaction is our top priority. We offer a transparent return and refund process for faulty or incorrect shipments.
A) Conditions for Returns & Exchanges
You can request an exchange or return if:
- The wrong product was delivered to you.
- The product arrives broken, damaged, or leaked.
- Note: Customers are highly requested to check the parcel in front of the delivery rider. Any damage or discrepancy must be reported immediately to our customer hotline during delivery.
B) Refund Policy
- If an item goes out of stock after you have made an advance payment, a full refund will be processed to your bKash, Nagad, or Bank account within 3-5 business days.
- Due to health, safety, and hygiene reasons, products with a broken seal or opened packaging cannot be returned or refunded based on personal preference changes after delivery.